ctz77 Privacy Policy — Your Data, Our Responsibility

SECTION 1Introduction

This Privacy Policy ("Policy") applies to all users of the ctz77 online gaming platform, including the ctz77 website and any associated mobile browser interfaces (collectively, "the Platform"). ctz77 ("we", "us", "our") operates the Platform for players located in Bangladesh. This Policy explains how we collect, use, disclose, and safeguard the personal information of all registered and visiting users.

By registering an account on ctz77, by making a deposit, or by simply browsing the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with this Policy, you should not use the Platform. This Policy should be read alongside the ctz77 Terms and Conditions, which are available at /terms-conditions and form part of the same legal framework governing your use of the Platform.

SECTION 3How We Use Your Information

ctz77 uses the personal information collected from players exclusively for the following legitimate purposes. We do not use personal data for any purpose that a reasonable person would find objectionable or that falls outside the scope of operating a lawful online gaming service:

• To create, verify, and administer your ctz77 account, including processing your registration information and authenticating you each time you log in.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate records of all financial transactions conducted through your account.
• To conduct KYC verification as required for withdrawal processing, fraud prevention, and compliance with applicable anti-money laundering obligations, including verifying your identity against the documents you provide.
• To monitor gameplay behaviour for responsible gaming purposes, including detecting patterns that may indicate problem gambling, and to apply self-exclusion, deposit limits, or session time limits where requested or required.
• To send you transactional communications that are directly related to your account activity, such as deposit confirmations, withdrawal status updates, and security notifications. ctz77 does not send unsolicited marketing messages.
• To improve the performance, security, and user experience of the Platform by analysing aggregated and anonymised usage data. No individually identifiable data is used for platform analytics without your consent.

SECTION 5Sharing of Personal Information

ctz77 does not sell, rent, or trade personal data under any circumstances. We share personal information only in the limited circumstances described below, and only to the minimum extent necessary for the specific purpose:

• Payment service providers: we share necessary transaction data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process deposits and withdrawals. These providers receive only the data required to execute the transaction and are not authorised to use it for any other purpose.
• KYC and identity verification providers: where we use a third-party service to assist with identity document verification, that provider receives only the specific documents and data required for the verification check and is contractually bound to confidentiality and data minimisation obligations.
• Game software providers: technical data such as session identifiers and game round records may be shared with licensed game studios (such as Pragmatic Play, Evolution Gaming, Microgaming, Spribe, and Ezugi) for the sole purpose of delivering game functionality and resolving technical disputes. These providers do not receive registration or payment data.
• Legal and regulatory authorities: ctz77 will disclose personal data to law enforcement, financial intelligence units, or other regulatory bodies where required by applicable law, or where disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other criminal activity.

SECTION 7Data Retention

ctz77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. As a general principle, account registration data and transaction records are retained for a minimum of five years from the date of account closure, in order to satisfy anti-money laundering record-keeping requirements and to enable the resolution of any post-closure disputes.

KYC documents such as identity scans and verification photographs are retained for the period required by applicable anti-money laundering regulations and are deleted promptly once the retention period has expired, unless a legal hold is in place. Usage and gameplay data is retained in anonymised and aggregated form for platform analytics purposes and does not constitute personal data once anonymisation is complete. You may request early deletion of your personal data by contacting the ctz77 support team, subject to the retention obligations described above.

SECTION 9Your Data Rights

As a player using the ctz77 platform, you have the following rights in respect of your personal data. To exercise any of these rights, submit a written request to the ctz77 support team using the contact details in Section 13. ctz77 will respond to all data rights requests within a reasonable timeframe, and in any event within 30 days of receipt:

• Right of access: you may request a copy of all personal data that ctz77 holds about you. We will provide this in a clear and readable format, free of charge, within 30 days.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. We will action such requests promptly, typically within five business days.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw your consent, or where the data has been unlawfully processed. This right is subject to our legal retention obligations, which may require us to retain certain data even after an erasure request.
• Right to restriction of processing: in certain circumstances (for example, where you contest the accuracy of your data), you may request that we restrict our processing of your personal data while the matter is under review.
• Right to object: you have the right to object to processing carried out on the basis of our legitimate interests, including profiling for fraud prevention purposes. We will consider your objection and will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

ctz77 will not discriminate against any player who exercises their data rights in good faith. Exercising your data rights will not result in account suspension, withdrawal restrictions, or any other adverse treatment, except where a right is exercised in a manner that makes it impossible for us to continue providing the service (for example, deletion of identity data required for KYC compliance).

SECTION 11Children's Privacy and the 21+ Rule

ctz77 strictly prohibits use of the Platform by any person under the age of 21. The Platform is designed and marketed exclusively for adults. We do not knowingly collect personal information from any person under 21 years of age. If we become aware that personal data has been collected from a person who is under 21, we will delete that data immediately and close the associated account without notice. Any deposits made by an underage user will be returned to the source payment account after identity verification, net of any bonuses claimed.

SECTION 13Contact and Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which ctz77 handles your personal data, please contact the ctz77 support team. All privacy-related enquiries are handled by our dedicated support staff and will be acknowledged within one business day under Bangladesh Standard Time (BST, UTC+6).

Email (plain text, not a link): [email protected]